Miro is for the chaos. Notion is for control.
Making the business case for ‘collaboration software’ is hard, but it’s essential for knowledge work.
Latest
Why researchers should think like marketers
Generating insight is only half of the story.
Voice dictation is the biggest productivity boost from AI that most people aren’t using
Why you should start talking to your favourite LLM more often.
Why I don’t ask people to think aloud in evaluative research
Briefing people before they start a task leads to unintended consequences.
UX research teams should start with general-purpose AI tools
Most people underestimate how much can be done with a general-purpose tool and overestimate how useful specialist tools are.
Will AI really replace junior roles?
The case for hiring entry-level roles has never been stronger.
Why participant recruitment is the biggest risk in UX research
How to defend against growing threats to research quality.
How to create an AI master prompt for any project
Giving the LLM all the context it needs.
Why and how to increase the breadth of your skills
Practical steps to add more variety to (and future-proof) your career.
The Situational Leadership model
A useful framework for figuring out the right level of direction and support to give someone you're working with.
11 ways to get better results with AI
Essential skills for a collaborating with LLMs.
Yes, working through bureaucracy is your job
But good news: UX skills will help you do it.
Product design
Why everyone’s talking about ‘taste’ as the next differentiator
Human expertise and judgment is making a comeback.
UX research
An AI prompt for creating discussion guides
If you’re thinking about how you can integrate AI into your research process, writing a first draft of a discussion guide is surely one of the most obvious places to start. * Writing a discussion guide usually takes several hours. * They follow a standard structure and set of guidelines. * AI
Hiring and job search
Stop asking “can you give me an example of when you…” in job interviews
Why this type of question is flawed and what to ask instead.
UX research
A practical introduction to market research, for UX researchers
It’s time to find out what those other researchers do.
UX research
Why researchers love writing reports
We all want to create things that feel 'heavy'.
Productivity and time management
The 10 habits of highly productive people
I wrote the first version of this a decade ago, but it’s something I keep referring back to when I’m coaching people on productivity and time management. Personal productivity is a skill, not a personality trait Work throws a lot of stuff at us. Tasks, meetings, emails, Slack
Product design
Critiquing design is a researcher’s job
Years of observing real users give researchers a sixth sense for what will (and won’t) work.
AI
Getting the most out of ChatGPT deep research
ChatGPT deep research has been out for a couple of months now. What is it good for and what are its limitations? What is deep research? As the OpenAI website explains: Deep research is OpenAI's next agent that can do work for you independently—you give it a
Product design
The case for designing in mid-fidelity
In a world with design systems and AI that can create fully-functioning apps in minutes, why would anyone bother with mid-fidelity design? I argue that mid-fidelity is too easily overlooked. For certain stages of the design process, it offers a sweet spot between low and high-fidelity which allows you to
Career development
Focus on what causes success, not the success itself
I went on a leadership training course a few years ago and in the breaks, they taught us to juggle. At first, I thought it was just a bit of fun, but it turned out to be one of the best demonstrations of how people learn that I’ve seen.
UX research
Why your research isn't landing (and how to fix it)
The most common blindspot that UX researchers have is how they’re communicating the insights they’ve discovered. Too many people struggle to present their findings in a compelling way. They write reports that lack impact because they: * Don’t link what has been found back to the business challenge.
AI
How AI coding is reshaping product teams
Coding is the area in which AI is having the biggest immediate impact. 63% of professional developers use it (and that’s data from May 2024). There are two types of tools emerging: 1. AI coding assistants Tools like GitHub Copilot, Cline and Cursor support developers in their day-to-day work,