The Situational Leadership model
A useful framework for figuring out the right level of direction and support to give someone you're working with.
11 ways to get better results with AI
Essential skills for a collaborating with LLMs.
Yes, working through bureaucracy is your job
But good news: UX skills will help you do it.
Why everyone’s talking about ‘taste’ as the next differentiator
Human expertise and judgment is making a comeback.
An AI prompt for creating discussion guides
If you’re thinking about how you can integrate AI into your research process, writing a first draft of a discussion guide is surely one of the most obvious places to start. * Writing a discussion guide usually takes several hours. * They follow a standard structure and set of guidelines. * AI
Stop asking “can you give me an example of when you…” in job interviews
Why this type of question is flawed and what to ask instead.
A practical introduction to market research, for UX researchers
It’s time to find out what those other researchers do.
Why researchers love writing reports
We all want to create things that feel 'heavy'.
The 10 habits of highly productive people
I wrote the first version of this a decade ago, but it’s something I keep referring back to when I’m coaching people on productivity and time management. Personal productivity is a skill, not a personality trait Work throws a lot of stuff at us. Tasks, meetings, emails, Slack
Critiquing design is a researcher’s job
Years of observing real users give researchers a sixth sense for what will (and won’t) work.
Getting the most out of ChatGPT deep research
ChatGPT deep research has been out for a couple of months now. What is it good for and what are its limitations? What is deep research? As the OpenAI website explains: Deep research is OpenAI's next agent that can do work for you independently—you give it a
The case for designing in mid-fidelity
In a world with design systems and AI that can create fully-functioning apps in minutes, why would anyone bother with mid-fidelity design? I argue that mid-fidelity is too easily overlooked. For certain stages of the design process, it offers a sweet spot between low and high-fidelity which allows you to